Expert Motivators know that the paralanguage that accompanies complaints and the pointing out of mistakes, unless closely controlled, will always carry a personal criticism and a put down, and worsen the situation.
Their remedy is to always use the paralanguage they would use when speaking to a person they respect and value.
What is Paralanguage? - Paralanguage can be defined as the nonverbal elements of speech, such as speaking tempo, vocal pitch, and intonational contours, that can be used to communicate attitudes or other shades of meaning.
Listen to the sentences:
"Jim, did put the tools away?"
and
"Jack, the sales contract is on your desk"
spoken several times below. Although the words are the same each time, the Paralanguage conveys a completely different meaning each time.
Speaking initially in a flat tone with the pitch rising slightly at the end of the sentence
ListenSpeaking with a rising and falling pitch
Speaking with a slight whine and falling pitch at the end of the sentence
Listen
Unfortunately we have all heard people speak all too often with the same Frustration and Derision. The problem being the speakers have no idea they are speaking like they do.
Unless you can reproduce the paralanguage yourself at will, you may, in times of stress, be in danger of not recognising you are using an incorrect paralanguage yourself.
Expert Motivators, Salespeople, Teachers, and anyone dealing with people are particularly alert to avoid the following problems, which is most common in causing unintended bad relationships
Paralanguage is the tool used by expert Motivators, Managers, Supervisors,Sales People to get results (44 pages).
Purchase the book Paralanguage The expert motivators' secret to success for US$19.90 plus $7.50 P&P
First Book On Paralanguage focusing on Human Relations
Paralanguage is the tool used by expert Motivators, Managers, Supervisors,Sales People to get results (98 pages).
Purchase the book A Practical Application of Human Realations and its Effects on People for US$19.90 plus $7.50 P&P